Advance Client Relations

Consulting business faced many challenges and changes in 2018, such as technological disruption and cultural shifts, with a continued trend towards the short-term projects. Clients are more likely to engage experts with specific skills and knowledge in short, targeted project than to hire team of consultants for months-long work. We maintained a stable client base, continued cooperation with most of our long-term clients, successfully completed great projects that started previous year and continued positioning in strategic areas (being recognized as leader in consulting in CSR and Sustainability Management).

SDGs to which we contribute:

Key Performance Indicators:

44clients (-1)

52%of our clients > 3 years (+3)

71%client retention rate (+- 0)